পবিত্র ঈদ-উল-আযহা উপলক্ষে আমাদের সকল সেবা আগামী ২৬ মে, ২০২৬ হতে ৩১ মে, ২০২৬ পর্যন্ত সাময়িকভাবে বন্ধ থাকবে। ইনশাআল্লাহ, ০১ জুন, ২০২৬ থেকে আমাদের কার্যক্রম যথারীতি পুনরায় চালু হবে। ঈদ মোবারক 🌙 পবিত্র ঈদ-উল-আযহা উপলক্ষে আমাদের সকল সেবা আগামী ২৬ মে, ২০২৬ হতে ৩১ মে, ২০২৬ পর্যন্ত সাময়িকভাবে বন্ধ থাকবে। ইনশাআল্লাহ, ০১ জুন, ২০২৬ থেকে আমাদের কার্যক্রম যথারীতি পুনরায় চালু হবে। ঈদ মোবারক 🌙
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Return Policy

Important store information for shopping and support.
Home / Return Policy
Last updated Mar 11, 2026
Returns & refunds

Return Policy

This Return Policy explains when a product may be returned, exchanged, or refunded, how customers should report problems, and how Purefit handles approval, inspection, and settlement for eligible return requests.

Fast reportingCustomers should report any damaged, wrong, incomplete, or defective item as early as possible after delivery.
Inspection basedReturn approval may depend on product condition, packaging integrity, usage state, and verification against the original order.
Refund pathEligible refunds may be processed to the original payment method, approved bank details, or store credit depending on the case.
01

Return eligibility window

Return requests should be submitted within the return window announced by Purefit for the applicable product category or promotion.

  • Wrong item, damaged shipment, missing item, major manufacturing defect, or delivery error should be reported immediately after receipt.
  • Unused products in original condition with packaging, accessories, and invoice proof are more likely to qualify for review.
  • Installation-based, hygiene-sensitive, customized, clearance, or non-returnable items may be excluded unless they arrive defective or incorrect.
02

Items that may not qualify

Some situations may prevent return approval or reduce refund eligibility.

  • Products showing signs of misuse, accidental damage, missing parts, altered packaging, or unauthorized repair attempts.
  • Requests submitted after the valid return period without a verified quality or delivery issue.
  • Consumables, opened hygiene items, special-order parts, or products clearly marked non-returnable at the time of purchase.
03

How to request a return

Customers should contact Purefit support with enough information for the team to review the request quickly.

  • Provide order number, customer name, contact number, issue summary, and clear photos or video where helpful.
  • Keep the product, packaging, invoice, and delivered accessories ready until the review is completed.
  • Purefit may arrange pickup, ask for branch drop-off, or offer replacement guidance depending on the order type and location.
04

Refunds, replacements, and costs

After approval and inspection, Purefit may issue a replacement, partial refund, full refund, or service resolution based on the specific case.

  • Refund timing may vary depending on payment gateway, bank, mobile financial service, or internal approval cycle.
  • Shipping or pickup charges may be deducted if the return reason is not due to Purefit error or product defect.
  • If the issue is confirmed as a delivery error, wrong item, or verified defect, Purefit may cover the applicable corrective handling cost.
05

Damaged parcels, cancellations, and final review

Visible damage or delivery mismatch should be noted immediately to support a smooth resolution.

  • If the outer package appears badly damaged on arrival, customers should document it before opening when possible.
  • Order cancellation may be available before dispatch, but once processing or shipment begins, additional restrictions may apply.
  • Purefit reserves the right to make the final return decision after inspecting the item, order history, and supporting evidence.

For the best outcome, customers should keep all order records and contact Purefit support promptly whenever a return-related issue appears.

Purefit policy note: This return policy is intended to support a fair resolution process for both customer and store while allowing the admin team to refine details later through the editable Pages section.